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The zen way

At Zenergi we strive to provide excellence in all areas of service to our clients, colleagues and suppliers based on being professional, efficient, conscientious and progressive at all times. Communications through all levels is the key to our success and we pride ourselves on our exceptional quality of service.

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97.8%

Our current customer retention rate

Professional

Ensuring the appropriate and highest quality of business standards. To encompass appearance, attitude and punctuality whilst still showing consideration for clients and colleagues alike.

Efficient

Well organised and disciplined within our working environment. To ensure productivity whilst still maintaining the highest standards of service.

Conscientious

Striving always to maintain the highest standards of practice in all aspects of the workplace. To endeavour to improve team performance as well as individual success.

Progressive

Continually improving our skills, learning new techniques and keeping up to date with all aspects of our job roles. To ensure we always remain one step ahead of our competitors.

Positive vision

We have supplied over 922,566,000 kWh of Local Authority, University and Further Education supplies.

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Positive belief

We want to be the type of business to which customers feel an intimate connection - the type they identify with and want to be associated with because they share the company’s values; they perceive it to be authentic; true to itself, the real mccoy; or because they know they can always count on it to come through; or just because they think its cool.

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65%

Our 2013 NET Promoter score

Positive feedback

“When I had to consider our energy contracts as part of the new Academy status I contacted Zenergi who provided a free Utility Health Check and gave me some invaluable advice in terms of how to tackle each individual contract to get best value for the school. This resulted in us changing our main electricity and gas contracts over to new suppliers at lower prices and leaving the smaller electricity supply with the previous contract until it came to an end. Zenergi staff have kept me up to date at each stage of the process and are always on hand to provide information and answer any questions I may have. I have received a professional and effective service and can highly recommend Zenergi to other schools and academies.”

Sue Edwards
Director of Finance & Administration

“I cannot recommend Zenergi enough! A brave statement I know, but the customer service they provide; the level of detail they show in each contract renewal; the choices and information they give me for a high cost item, (2nd highest behind wages) is naturally very important to me as a School Business Manager, and also to us as previously a Foundation School, and now Academy. They kind of act as our outsourced energy department and nothing is too much trouble; I have at times value checked them against the local authority buying consortium, but they have continually outstripped them on price and service. You wouldn’t think there would be too much to do with energy as it only needs sorting once a year or two, but now Zenergi validate every electricity and gas invoice every month, and provide me with annual budgets together with what is happening in the energy world. It has made work my life a whole lot easier!”

Jackie Barker
Director of Finance